A complete revamp for a leading performance monitoring platform
Starting from a solo designer to the leader of the product design team, I led the design efforts to drive the final success of this great product
THE ORIGINAL CONCEPT
Like Google Maps for the Internet
ThousandEyes is a network intelligence platform that helps companies monitor and troubleshoot digital experiences across the Internet.
Think of it like Google Maps—but for your data on the Internet. Just like Google Maps shows you traffic jams, roadblocks, and detours on your physical journey, ThousandEyes shows you where data is getting stuck, slowed down, or dropped as it travels across networks between your users and your services.
loud provider, or a third-party service).
Background
The beta version of Endpoint Agent, as a new strategic initiative of ThousandEyes product portfolio, was launched at the time I joined ThousandEyes. However, it hasn't performed very well to engage customers.
Original beta version doesn’t work well for large-scale data
Goal
Since the vision of this product is to help IT operation team monitor digital experience for the organization, being able to support company-size deployment is the key business goal of this product. The design goal is to make experience scalable in the case of large-scale deployment.
Endpoint Experience 2.0
MONITORING PRODUCT
Illustration to guide actions
Same framework was applied to another product
Day 0 Experience for New Products
PLATFORM UX
Background
Improving the onboarding experience for first-time users was a critical part of not only increasing conversions but also simply keeping our users from feeling frustrated and helpless.
Goal
Design a new flow to help them jumpstart with the main tasks which also worked as a framework in all other product lines including the flagship product.
PLATFORM UX
Billing Experience Revamp
Background
ThousandEyes moved from the single flagship products into multi-product suite with different billing models.
Goal
Designed the new organizational overview and a new quoting tool that provide clarity for the different pricing model.
